BUSINESS SHORT COURSES

Advanced conflict management

This short course is aimed at individuals in a position of responsibility who will need to identify, manage, and resolve conflict in teams as a part of their role. Take an in-depth look at managing conflict at work, negotiation, and conflict resolution.

This course is aimed at professionals who have responsibility for managing people, leading a team, or human resources.

Learning outcomes

  • You will understand that conflict management is a vital skill for a manager or leader
  • You will understand the role that negotiation plays in conflict management
  • You will learn about the different methods of conflict management
  • You will learn how potential conflict can arise through different models of leadership and management

Advantages of this course

  • Conflict is a normal part of everyday life and can occur in all relationships, but it does not necessarily mean having a stand-up, shouting argument. The purpose of this course is to support you in managing conflict within the workplace; however, the skills and knowledge are relevant in any conflict situation.
  • Conflict management is a vital skill for an effective manager or leader. It is better to deal with potential conflict as soon as you become aware of it, or when someone brings it to your attention. If left unresolved, the situation may become inflamed as past issues are likely to be brought up. This, in turn, can lead to a decrease in productivity, frustration, stress, low morale, and possibly even staff leaving.
  • When applying the different models of leadership and management, there are many areas of potential conflict
  • This course looks at conflict management from the point of view of the manager or leader in a group or organisation. It includes the issues that can arise and their causes, the role that negotiation plays, and offers information from the Advisory, Conciliation and Arbitration Service (ACAS).
  • Training is given through a filmed tutorial, references to websites for reading and good practice video
  • There is suggested extended reading to give both practical information and links to websites to expand knowledge
  • An additional activity encourages you to reflect on your learning

You may also be interested in our short course: An introduction to conflict management

Price: £55


Appraisal skills

This short course is aimed at individuals in a position of responsibility who are responsible for performance appraisals. This course looks at a key part of performance management – appraisal skills. The course looks at different appraisal methods and the benefits to staff and an organisation of effective appraisals, it also gives guidance on conducting a performance appraisal.

Learning outcomes

  • You will understand the purpose of appraisals
  • You will understand how an appraisal should be carried out
  • You will learn about the different appraisal methods
  • You will learn about the benefits of appraisals

Advantages of this course

  • Appraisals are a management tool used to identify and evaluate employee performance and progress at work. It also allows management to find out how effective it has been when employing staff by evaluating performance in terms of the requirements of the organisation. In this context, they are often known as performance appraisals.
  • There are two main reasons for appraisals: one is to evaluate performance and the other is to feedback and find solutions, as appropriate. There is often a lot of apprehensions prior to an appraisal, this can be on the part of the appraisee and the appraiser.
  • This course aims looks at traditional methods of performance appraisals, their purpose, how to set appraisal objectives and some of the mistakes that can be made in appraisals
  • Training is given through a filmed tutorial, references to websites for reading and good practice video
  • There is suggested extended reading to give both practical information and links to websites to expand knowledge
  • An additional activity encourages you to reflect on your learning

You may also be interested in our short course: Personal and professional development

Price: £55


Business accounting

This short course is aimed at professionals who have recently taken on responsibility for business accounting, are planning on taking on responsibility in the future, or are interested in an overview of how money is accounted for in an organisation. You will be introduced to financial statements, ratios, cash flow planning, balance sheets, and categorising income and expenditure, amongst other aspects of business accounting.

Learning outcomes

  • You will understand how and why income and expenditure needs to be accounted for You will be introduced to financial statements and will know the most commonly used statements used by businesses
  • You will know the difference between capital expenditure and revenue expenditure
  • You will understand financial ratios and you will know the types of information they can reveal about a business

Advantages of this course

  • Financial terminology is often used in the business world without explanation or consideration of workers new to the industry or only just entering the workforce. This short course gives learners a glossary of financial terms they can refer back to when a colleague mentions ‘business overheads’ or they come across an article about ‘CAPEX’ in the business section of a newspaper.
  • Learn to prepare a balance sheet, cash flow statement, and profit and loss account, as well as interpret basic financial statements and know why they are so important for a business.
  • Website and video resources are utilised to explore the function of business accounting
  • There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

Price: £55


Communication skills

This short course, aimed at employees across a broad range of workplaces, looks at the factors affecting how information is communicated within an organisation, the benefits of effective communication, barriers to communication, and the importance of ensuring everyone feels like they have been given clear direction and their views are being listened to and valued.

Learning outcomes

  • You will gain a knowledge of communication models and theories
  • You will learn about effective communication, and how it impacts on negotiation
  • You will learn about barriers to effective communication
  • You will also learn about body language and its effect on communication

Advantages of this course

  • Communication is vital in every walk of life and it is something that most of us think we can do fairly successfully
  • There are now a variety of methods we use when communicating: letters, agendas, notes, emails, and social media; Facebook, Twitter, and LinkedIn are all widely used
  • This course looks at written, verbal, and non-verbal communication, including how to actively listen
  • Website and video resources are utilised to explain the skills further
  • Additional activities encourage you to reflect on your learning
  • There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

You may also be interested in our short course: Customer service: An introduction

Price: £55


Event management

This short course looks at reasons for holding events and the stages of event planning. You will look at relevant legislation and insurance, and consider the role of project management when planning an event. Upon completion of the course, you will be able to write your own event plan and understand the importance of evaluation and feedback after an event. This course covers different types of internal and external events across a variety of industries.

Learning outcomes

  • In this lesson, you will learn why organisations hold events
  • You will learn about the different types of internal and external events
  • You will learn about the planning involved in managing an event

Advantages of this course

  • This course will offer useful information for those who are looking to start organising events. Written by an experienced event manager, the course offers a guide to writing an event planner with all the different areas that need to be considered – such as venue, budget, food and drink, insurance, and security
  • Books and website are utilised to explain some further information on health and safety, legislation, and project management
  • Videos look at evaluation and feedback after the event – things that are often overlooked
  • Additional activities encourage you to reflect on your learning
  • There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

You may also be interested in our short course: Project management

Price: £55


Marketing: Digital marketing

This short course looks at how digital marketing has changed marketing and the marketing mix in recent times. Explore digital marketing, digital channels, and the marketing mix. Learn how to communicate with people who are used to accessing information at the touch of a button and consider how digital channels support print advertising.

Learning outcomes

  • You will be shown how marketing products and services have changed dramatically over the last sixty years
  • You will be introduced to the mix of different channels and processes now used, and how digital channels support print advertising

Advantages of this course

  • With people getting used to 24 hours a day access to information, knowing how to get products and services to the attention of the correct target audience is becoming increasingly important. This course offers information to those with who want to know more about modern marketing.
  • Website and video resources are utilised to explain the information further
  • Additional activities encourage you to reflect on your learning
  • There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

You may also be interested in our short course: Marketing: An introduction

Price: £55


Personal safety for lone or remote workers

This short course is aimed at lone or remote workers and may also be of interest to those who manage staff who can be defined as such. There are health and safety risks posed by lone working and upon completion of this course, you will know how to conduct a risk assessment and respond to risks. Learn about personal safety and the ways you can protect yourself when travelling, working in a remote office, or visiting a client’s premises.

Learning outcomes

  • You will understand the importance of carrying out a risk assessment before undertaking any lone or remote working and will know how to do this formally and informally
  • You will know the health and safety risks posed by lone working
  • The risks of work-related violence or crime can increase when you work on your own, or when travelling. This course will help you to guard against this, and should you encounter violence or crime, know how to respond.

Advantages of this course

  • Accidents happen and situations arise, and you owe it to yourself and your family to make sure that you minimise risks wherever possible, and you are as prepared as you can be for a variety of situations. This course will help you to do this.
  • Website and video resources are utilised to explain the information further
  • Additional activities encourage you to reflect on your learning
  • There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

You may also be interested in our short course: Supporting remote or virtual teams

Price: £45


Supporting remote or virtual teams

This short course, aimed at those who support remote teams, considers the benefits and challenges posed by members of staff working virtually or remotely. Learn about effective communication and the role technology can play in this, and the importance of understanding cultural differences and the working practices of different countries. Upon completion of the course, you will how to set and manage health, safety, and welfare policies and procedures for staff.

Learning outcomes

  • You will gain an understanding of the benefits and challenges of remote and virtual working
  • You will know how to support staff and look out for their health, safety, and welfare regardless of where they work
  • You will be able to find ways to communicate effectively with remote teams

Advantages of this course

  • Nowadays, we are more likely to be working with, and supporting, colleagues who work in different buildings, cities, and even countries. We may also be supporting team members who travel for business or work from home. As such, you will need to know how to utilise technology and communicate with those for whom English is not their first language and/or live and work in a different culture. This short course will help you to make these team members feel valued and included.
  • Health, safety, and welfare requirements apply to all employees no what where they work and this course will help you understand these rights and requirements. This includes lone workers and staff travelling for business.
  • Websites and video resources are utilised to explore the supporting remote teams further
  • Additional activities encourage you to reflect on your learning
  • There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

You may also be interested in our short course: Personal safety for lone or remote workers

Price: £50


Team leading

This short course, aimed at team leaders, will consider the role, responsibility, and skills required of an effective team leader. Gain an understanding of team development and consider how your values and beliefs could affect your actions. Learn how to quality assure the performance of a team and the tasks completed. Finally, you will gain insight into how to quality assure the performance of a team.

Learning outcomes

  • You will understand the benefits of an effective team
  • You will understand the need for clarity on job roles, deadlines, and targets within a team
  • You will learn that it is important to understand the tasks they assign in order to quality assure the performance of the team and the tasks completed
  • You will learn about that good communication is vital

Advantages of this course

  • The purpose of working in a team is to utilise the strengths of individuals and become more efficient and effective. It will also produce a more flexible workforce as there are several people whose skills and ideas can be called upon when needed. Ideas and solutions can be shared and discussed, and trust is built up amongst the team.
  • This course looks at the qualities, skills, and knowledge that are important to a team leader. It covers the need for good communication and mutual respect, the need to understand the people you have working for you, and the tasks you are giving them.
  • Training is given through a filmed tutorial, references to websites for reading and good practice video
  • There is suggested extended reading to give both practical information and links to websites to expand knowledge
  • An additional activity encourages you to reflect on your learning

You may also be interested in our short course: Understanding leadership and management

Price: £50


 

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