COURSE CANCELLATIONS, POSTPONE & REFUNDS, ACCOUNT TRANSFER

If a student officially withdraws from a program after paying the fee and before classes begin, that student will be charged a £250 administrative fee.  A refund of paid tuition fees will be processed upon notification of withdrawal.  If official withdrawal occurs after classes begin, no refund will be issued.

Please note that “The date of official withdrawal” is the date the admin team/program leader receives written notification from the student and signs it. Students withdrawing prior to the start of classes should notify the Admin Office (admin@romaindesigns.uk)

Once a refund is processed, checks are mailed to the permanent address that you have provided to Romain Designs Ltd. If your address is changed, you must provide proper documentation via email.

It is centre policy that all refunds are mailed to the current address on file. Refund checks CANNOT be picked up for any reason.

► Online Courses
By completing your registration for an Online Course and making a payment of full or installment fee, you agree to the following Terms and Conditions:
Under this refund policy and under the guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:

1. 30 days prior to commencement of course 0%. 14-29 days prior to commencement of the course 50%. 0-13 days prior to commencement of course 100%.

If a delegate books onto the same course on the next available date, then 50% of the charge incurred will be deducted from their next invoice.

2. Once you begin the course, you are no longer eligible for a full refund, even if you ask for a refund within 7 days of payment.

3. Once a course has been redeemed, we cannot grant a refund.

4. All refund requests should be sent to info@romaindesigns.uk or posted to Romain Designs Training Weatherill House, New South Quarter, 23 Whitestone Way, Croydon CR0 4WF

5. If you fail to meet the entry requirements of the program your application will not be accepted. In the event that you are not accepted your course access fee will be deducted and the remainder of your total paid fee will be refunded to you.

6. Retake Exam Fee – if you are unable to successfully complete your exam in the first attempt, you are eligible to take a second attempt after paying a Retake Fee

7. Reorder Printed Certificate – if we dispatch your certificate and it is lost during delivery or if you lose your certificate after delivery you will need to pay the Reorder Certificate Fee.

If there is an error in your certificate and it is informed to us within 3 months, Romain Designs Ltd will re-issue certificate free of charge IF the error has been made on our part. However, if the error is on the part of the learner providing incorrect information, they will be required to pay the due fee for re-issue. Re-ordering takes 2 to 4 weeks after request submission and verification.

( Please contact our support team for further information)

10. Any refund will take up to 30 days to process.


 

►Classroom Courses
By completing your registration for a Classroom course and making a payment of full or installment fee, you agree to the following Terms and Conditions:

Under this refund policy and under the guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:

1. Our cancellation policy is as follows: any cancellation made 7 days or more before the start date of the course will be eligible for a full refund. If you cancel less than 7 days before the start date of the course you will not be eligible for any refund.

2. You may reschedule the course up to 7 days before the start date of the course at no additional course. Anyone who reschedules their course less than 7 days before the start date of the course will need to pay a 20% administration fee.

3. Romain Designs Ltd (Training) reserves the right to reschedule any classroom course with 48 hours’ notice to learners.

4. Romain Designs Ltd (Training) reserves the right to change the tutor stated on the course page with 48 hours’ notice to learners.

5. All refund requests should be sent to info@romaindesigns.uk or posted to Romain Designs Ltd (Training), Weatherill House, New South Quarter, 23 Whitestone Way, Croydon CR0 4WF

6. If you fail to meet the entry requirements of the program your application will not be accepted. In the event that you are not accepted your course access fee will be deducted and the remainder of your total paid fee will be refunded to you.

7. Retake Exam Fee – if you are unable to successfully complete your exam in the first attempt, you are eligible to take a second attempt after paying a Retake Fee

8. Reorder Printed Certificate – if we dispatch your certificate and it is lost during delivery or if you lose your certificate after delivery you will need to pay the Reorder Certificate Fee.

If there is an error in your certificate and it is informed to us within 3 months, Romain Designs Ltd (Training) will re-issue certificate free of charge IF the error has been made on our part. However, if the error is on the part of the learner providing incorrect information, they will be required to pay the due fee for re-issue. Re-ordering takes 2 to 4 weeks after request submission and verification.

( Please contact our support team for further information)

11. Any refund will take up to 30 days to process.


► Live Online Classes
By completing your registration for a Live Online Class and making a payment of full or installment fee, you agree to the following Terms and Conditions:

Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:

1. Our cancellation policy is as follows: any cancellation made 7 days or more before the start date of the course will be eligible for a full refund. If you cancel less than 7 days before the start date of the course you will not be eligible for any refund.

2. You may reschedule the course up to 7 days before the start date of the course at no additional course. Anyone who reschedules their course less than 7 days before the start date of the course will need to pay a 20% administration fee.

3. Romain Designs Ltd (Training) reserves the right to reschedule any classroom course with 48 hours’ notice to learners.

4. Romain Designs Ltd (Training) reserves the right to change the tutor stated on the course page with 48 hours’ notice to learners.

5. All refund requests should be sent to info@romaindesigns.uk or posted to Romain Designs Ltd, Weatherill House, New South Quarter, 23 Whitestone Way, Croydon CR0 4WF

6. If you fail to meet the entry requirements of the program your application will not be accepted. In the event that you are not accepted your course access fee will be deducted and the remainder of your total paid fee will be refunded to you.

7. Retake Exam Fee – if you are unable to successfully complete your exam in the first attempt, you are eligible to take a second attempt after paying a Retake Fee

8. Reorder Printed Certificate – if we dispatch your certificate and it is lost during delivery or if you lose your certificate after delivery you will need to pay the Reorder Certificate Fee.

If there is an error in your certificate and it is informed to us within 3 months, Romain Designs Ltd (Training) will re-issue certificate free of charge IF the error has been made on our part. However, if the error is on the part of the learner providing incorrect information, they will be required to pay the due fee for re-issue. Re-ordering takes 2 to 4 weeks after request submission and verification.

( Please contact our support team for further information)

11. Any refund will take up to 30 days to process.

%d bloggers like this: